Are your prices competitive?
We at BlindDen.com always try to be competitive with other competitors on in the marketplace.  BlindDen.com constantly reviews our pricing policies to insure that we can offer the best deals to our customers.


What brand name treatments do you offer?
BlindDen.com currently offers our own BlindDen.com brand of quality window treatments.  Please check back often because we are constantly adding new products to the BlindDen.com brand.  To inquire about a specific product that you do not see offered on our site, please call our Customer Service toll free at (877)888-5519.     


Do you offer free samples?
Yes. You may order up to 5 samples absolutely free. BlindDen.com urges that you request samples when a specific color is required.  To request samples, click on the "Order Sample" link below the color swatches on each product's page.

Do you offer a "Lowest Price Guarantee"?
BlindDen.com will try to match or beat any valid competitor's offer on the same type and style of product and terms.  Since we offer our exclusive BlindDen.com brand of blinds and window treatments, we reserve the right to make the determination on the similarity of product for the Lowest Price Guarantee.  If you should find better pricing elsewhere, let us know! Please email us at  BlindDeninfo@yahoo.com
  call Toll Free (877)888-5519

Do you offer catalogs or brochures?
At this point in time, we do not offer printed catalogs or brochures.  We make every effort to include all available items on our website. You are welcome to print any of the pages you wish and if you need assistance finding the information you need please call our Customer Service toll free at (877)888-5519.

Will I be charged sales tax?
BlindDen.com is an Illinois Corporation and required to collect sales tax based on the Ship To address location on all orders shipped within the State of Illinois. No sales tax is collected on orders shipped outside the state of Illinois.

Are there shipping fees?
Shipping is free via FEDEX and/or UPS, for items less than 96" in width (up to 95 7/8"), within the contiguous United States.  Any items over 95 7/8” in length or width be shipped via Ground Motor Freight.

OVERSIZE SHIPPING FEES
Items 96" or greater in width, length or height will incur an over sized shipping surcharge.  This one time $75 fee, per order or delivery, is charged regardless of the number of over sized items.

Will my order be delivered to my door    
PLEASE NOTE:  Most deliveries made via UPS or FedEx will be delivered right to your door.  If your order contains oversized items and must be shipped via Common Carrier (Ground Motor Freight) your order may not be able to be delivered to your doorstep.  This usually depends on the type of housing or development in which you live where semi-trucks are prohibited.  If this is the case, the carrier will contact you to arrange for order pick up.

Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present. Please call BlindDen.com Customer Service at (877) 888-5519 for further information.


Is a Signature Required for delivery?

If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order.  Unless a 'Signature is Required' request is made, items generally ship as 'Signature NOT Required'.

Will my order arrive all at one time?
Should your order include items made at more than one factory, it will be sent in multiple shipments.  Also, if any of your items are on Backorder, we will ship all available products and then ship any backordered items as soon as they become available.   


Do you ship to Alaska, Hawaii, or other countries?

Please contact BlindDen.com at BlindDeninfo@yahoo.com
call Toll Free (877)888-5519 for any orders shipping outside of the Continental United States for a shipping price quote.  The free shipping policy will not apply to these orders.  Any orders shipping outside of the Continental U.S. will incur shipping charges.   
 

How long before I receive my order?
BlindDen.com makes every effort to ship your order as soon as possible.  Please remember that all of our blinds are custom made and most orders will ship in 3-5 business days for production.  Once your order leaves the factory, it may take another 2-5 days for travel time depending on your location.  If any of your items are on back order or if your order will be delayed for any other reason, we will contact you immediately.


Can you tell me how to measure my windows?
It's easy. Just follow our simple measuring guide.


What do you mean by inside or outside mount?

This refers to the way in which the treatment will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is probably the most common way to hang blinds today and provides a nice, clean look. Outside mount are great for doors or for windows with a very shallow windowsill depth. Outside mount can also be used to make a window appear larger or to hide an unattractive window.

Is a minimum window depth required for an inside mount?
Yes. The minimum window opening's depth for an inside mount varies according to product. All depth requirements are listed in the specifications tab on each product page.

What installation hardware comes with my order?
All mounting brackets necessary to install your window treatments are included with every order.  There may be some instances where additional hardware might be necessary for out of the ordinary installation procedures.     

Are my online transactions secure on your website?
Yes!  Our online server software SSL (Secure Socket Layer) encrypts all of your personal information, including your credit card number, so that it cannot be read as is travels across the internet.  If you still prefer not to order over the Internet you may call us toll free at (877) 888-5519 or fax your order to (815) 654-1390.  Of course, you can even mail your order to:

BlindDen.com

2120 Harlem Road 

Loves Park, Illinois.  61111

If you fax or mail your order, please contact us within a reasonable time frame to insure that we have received your order.  


Will my credit card be charged when I place my order?
Due to the fact that BlindDen.com window treatments are made to order, it is necessary to charge the full amount of your order on your credit card when the order is placed.

Will you sell or give away my personal information?
BlindDen.com will never share your information. All information you provide us will be kept confidential and be used solely by us and will never be shared with other companies or people.      

Will I receive an order confirmation?
Yes, you will receive an order confirmation email as soon as your order has been successfully placed.  You will also receive an email notifying you when your order ships which will also contain your UPS/Fedex tracking number(s).  If you do not have an email address, please call us or log into your account to check order status.

Can I change or cancel my order?
All products are custom made to order and production normally begins the day after an order is placed.  Therefore we must institute a limit on order changes to one (1) business day.  We are happy to change or cancel orders as long as we are contacted within that one (1) business day (Monday-Friday) from the date the order was submitted to us. Orders that are changed or cancelled after one business day may incur additional charges if production has already begun.

Since All BlindDen.com products are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.     

Can I check my order status online?
Yes you can check your order status online by clicking the Order Status link at the top of any of our web pages. You can also call us at 1-877-888-5519 or email us at BlindDeninfo@yahoo.com

What if my order is damaged during shipping?
Immediately upon receipt of your order, check for any for damage that may have occurred during the shipping process.

Follow these simple steps:

For orders shipped via a Ground Freight Company (Common Carrier):

1) Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading;
2) Save all packaging;
3) Notify us by phone within 24 hours of receipt. Any items damaged in shipping will be repaired or replaced at no charge to you.

For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:
1) Save all packaging;
2) Notify us by phone or email within 24 hours of day of receipt. Any items damaged in shipping will be repaired or replaced at no charge
What if what I received is not what I ordered?
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within 24 hours of receiving your order.  Any incorrect items will be repaired or replaced at no charge.


Is there a warranty included with your products?
All of our products come with a manufacturer’s limited warranty.


Do you provide measuring and installation services?
BlindDen.com is affiliated with a nationwide network of certified installers who can provide installation services as well as measuring for your order.